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Computer Technician

Occupational Certificate: Computer Technician

SAQA ID: 101408

CREDITS: 282

NQF LEVEL: 5

DURATION: 18 Months

MODE OF DELIVERY: Hybrid

Purpose:

Upon completion of the qualification students will be expected to provides technical assistance to users, including diagnosing and resolving issues and problems with software, hardware, computer peripheral equipment, networks, databases, systems and the internet.
The qualification outcomes cover types of software, hardware, components, upgrading and troubleshooting a computer, formatting and partitioning hard drives, and network topologies. Green technology, maintaining records of daily problems and remedial actions, and prepare evaluations for systems performance.

A qualified learner will be able to:

  • Identify the potential green technologies, processes and procedures to create a sustainable computer environment to reduce e-waste in an organisation.
  • Set up desktop/laptop for a new user according to software compatibility by installing operating systems and peripheral equipment according to given specifications.
  • Communicate effectively using appropriate methods to maintain effective customer relationships according to organisational standards.
  • Analyse and resolve hardware/software problems such as operational discrepancies to optimise performance of the desktop/laptop systems.
  • Apply knowledge of principles and practices in order to identify and solve problems arising in the course of their work

Entry Requirements:

  • An NQF Level 4 qualification.
This qualification is made up of the following compulsory Knowledge and Practical Skill Modules:

Knowledge Modules:

  • 351201001-KM-01, Introduction to Data Communication and Networking, Level 5, 15 Credits.
  • 351201001-KM-02, Basics of Computer Architecture: Hardware, Level 5, 30 Credits.
  • 351201001-KM-03, Basics of Computer Architecture: Software, Level 5, 30 Credits.
  • 351201001-KM-04, Basic Concepts of Sustainable Computer Environment and Green Technologies, Level 4, 10 Credits.
  • 351201001-KM-05, Social Media and Digital Literacy, Level 4, 5 Credits.
  • 351201001-KM-06, End User Computing, Level 3, 6 Credits.
  • 351201001-KM-07, Business communication and customer services, Level 5, 8 Credits.
  • 351201001-KM-08, Ready for work standards, Level 4, 5 Credits.

Total number of credits for Knowledge Modules: 109.

Practical Skill Modules:

  • 351201001-PM-01, Troubleshoot computer and network faults, Level 5, 30 Credits.
  • 351201001-PM-02, Maintain computer and network security Level 4, 8 Credits.
  • 351201001-PM-03, Provide support to end Users, Level 5, 30 Credits.
  • 351201001-PM-04, Install computer software and hardware, Level 4, 5 Credits.

Total number of credits for Practical Skill Modules: 73.

This qualification also requires the following Work Experience Modules:

  • 351201001-WM-01, Respond to user inquiries regarding fault request, NQF Level 5, 30 Credits.
  • 351201001-WM-02, Set up equipment for users, check operating system performance and ensure proper installation of cables and software, Level 5, 25 Credits.
  • 351201001-WM-03, Processes of maintaining computer systems and peripherals, Level 5, 15 Credits.
  • 351201001-WM-04, Identify the potential green technologies, processes and procedures for cost effective application and create a sustainable computer environment to reduce e-waste, Level 4, 10 Credits.
  • 351201001-WM-05, Maintain records of daily data communication transactions, problems and remedial actions taken, or installation activities, Level 4, 20 Credits.

Total number of credits for Work Experience Modules: 100.

 

 

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